Frequently Asked Questions
The best before/expiry date is an estimate of a product's optimal quality duration. Consuming products beyond this date doesn't pose health risks.
Best before dates indicate optimal quality duration. There's no health issue with consuming items beyond this date, but it's the customer's choice.
Please note that orders made after 2 PM will be processed on the following working day. For instance, orders placed at 4 PM on a Friday will be processed on Monday morning.
In the unfortunate event that you're missing an item or have received a damaged one, please reach out to our customer service team at 082 292 3111. You can also fill out an online contact form or send us an email directly, including your order number.
If you need to cancel your order for any reason, please contact a member of our customer service team via phone (082 292 3111) or email (info@checkdate.co.za).
Orders must be paid for on the checkout page of our website to be processed in our system. We utilize a Secure Credit Card Gateway for all transactions and accept payments via Credit/Debit cards.
If you're dissatisfied with your order, please don't hesitate to contact our Customer Service team at 082 292 3111 for assistance.
If you realize the address error before the order is processed, contact our customer service team at 082 292 3111 or info@checkdate.co.za with your order number.
To unsubscribe from marketing emails, simply open any marketing email and follow the link provided at the bottom of the page.
Due to our live systems, orders cannot be altered once placed, including adding or removing items.