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FREQUENTLY ASKED QUESTIONS

When will my order be processed?

Please note that orders made after 2 PM will be processed on the following working day, excluding weekends. For instance, orders placed at 4 PM on a Friday will be processed on Monday morning.

I have a missing or damaged item

In the unfortunate event that you're missing an item or have received a damaged one, please reach out to our customer service team at 082 292 3111. You can also fill out an online contact form or send us an email directly, including your order number.

How do I cancel my order?

If you need to cancel your order for any reason, please contact a member of our customer service team via phone or email.

How do I pay for my order?

Orders must be paid for on the checkout page of our website to be processed in our system. We utilize a Secure Credit Card Gateway for all transactions and accept payments via Credit/Debit cards.

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